Why can't I choose seats before payment?

We assign seats to every passenger on every leg — it just happens in two steps instead of one. Here's how it works and why.

How seat selection works

When you book a flight with BookingDuo, we automatically reserve seats for you from your cabin class. You don't have to do anything during checkout — every passenger gets a seat on every flight.

Once your payment is confirmed, you can change those seats — free of charge — from your My Trip page. The "Change seats" button unlocks as soon as your payment lands, and you can pick any available seat on the map.

Why not pick seats during checkout?

Real seat assignments are made with the airline at the moment your ticket is issued — and the airline only issues your ticket once your payment is confirmed. If we let you choose seats before payment, we'd be storing a preference we couldn't guarantee: the airline could still assign you elsewhere when it creates the ticket.

By waiting until your payment lands and then letting you pick, we make sure the seat you choose is the one you actually fly in.

A few things worth knowing

• Seat selection is free. Many airlines charge €5–15 per seat for advance selection. We include it for every passenger, on every leg.
• We keep your group together by default. Passengers in the same booking are assigned adjacent seats whenever possible. If you'd prefer specific seats — together or apart — just pick them from My Trip.
• You can change as often as you like, right up until online check-in opens (usually 24–48 hours before departure, depending on the airline).
• Exit-row and extra-legroom seats are available where the airline allows. Airlines may apply their own age or fitness requirements at the gate for these.

How to pick your seats

1. Complete your booking and submit your bank transfer.
2. Once we confirm your payment, open the My Trip link from your confirmation email.
3. Click Change seats.
4. Choose a seat for each passenger on every flight, then click Confirm.

If you have any questions, our support team is happy to help.