Understanding the Booking Process: From Search to Confirmation

Booking a flight on BookingDuo is straightforward. This guide walks you through the entire process, from finding your flight to receiving your confirmation.

The 5 steps of booking

Every booking follows five clear steps, shown in the progress bar at the top of the page:

1. Search — Find flights that match your route, dates, and preferences.
2. Details — Enter passenger names, dates of birth, contact information, and optional extras like checked baggage and travel insurance.
3. Seats — Choose your seats on an interactive seat map (optional — you can skip this step).
4. Payment — Pay by credit card or bank transfer (save 3% with bank transfer).
5. Confirmed — Your booking is confirmed and a confirmation email is sent to you.

Step 1: Search for flights

Start by entering your departure and destination cities, travel dates, number of passengers, and preferred cabin class. You can search for one-way, round-trip, or multi-city itineraries.

The search results show available flights with prices, airlines, duration, and number of stops. When you find a flight you like, click Book to begin your booking.

Step 2: Passenger details

Enter the following information for each passenger:

• First name and last name — must match your passport or travel document exactly. Only English letters (A–Z) are accepted; accented characters are converted automatically.
• Date of birth — used to determine passenger type (adult, child, or infant).

You also provide contact details (email address and phone number) and can optionally add:

• Checked baggage — select the number of bags per passenger.
• Travel insurance — choose between Basic or Comprehensive protection, or no insurance.

Before proceeding, you must accept the terms and conditions and confirm that all details are correct.

Step 3: Seat selection (optional)

An interactive seat map is displayed for each flight leg. You can pick specific seats for each passenger, or click Skip seat selection to proceed without choosing seats. Seat selection is free and included in your booking.

You can also return to this step from the payment page if you change your mind.

Step 4: Payment

Choose your payment method:

• Bank transfer — save 3% on the total price. You will see the bank details (IBAN, BIC, amount, reference) and can upload proof of your transfer.
• Credit card — pay instantly with Visa or Mastercard.

The payment page shows a full price breakdown (flight, baggage, insurance) and a live countdown timer showing how much time remains to complete your payment.

Step 5: Booking confirmed

After payment, you will see a confirmation page with your booking reference, flight details, and booking status. A confirmation email is sent to the email address you provided.

From here, you can go to My Trip to manage your booking, download your invoice, or access your e-tickets when they become available.

Is my price locked after I start booking?

Yes. Once you submit your passenger details (Step 2), the flight price is locked for the duration of your booking. The price shown on the payment page is the price you pay — it will not change while your booking is active.

What is the 24-hour payment window?

After submitting your passenger details, you have 24 hours to complete your payment. A live countdown timer is displayed on the payment page.

• If no payment or proof of bank transfer is received within 24 hours, the booking is automatically cancelled.
• If you upload proof of a bank transfer, the 24-hour limit no longer applies — your booking stays active while we verify the payment (typically 1–3 working days).

If your booking expires, you can always search for the same flight again and create a new booking. Please note that the price may differ on a new search, as airline prices are dynamic.

What information do I need to have ready?

To complete your booking smoothly, have the following ready:

• Passport or travel document for each passenger (for names and dates of birth)
• Email address and phone number for the lead contact
• Payment method — credit card details or your banking app for bank transfer

Quick summary:

• 5 steps: Search → Details → Seats → Payment → Confirmed
• Price is locked once you submit passenger details.
• You have 24 hours to complete payment.
• Seat selection is free and optional.
• Save 3% by paying via bank transfer.
• Need help? Submit a support request.