When Will I Receive My Refund?

All refunds are processed within 30 calendar days.

The 30-day period starts from the date the airline ticket is cancelled, regardless of:

• The reason for the cancellation

• Whether the cancellation was voluntary or involuntary

• Whether the refund is linked to a compensation or service request

Once the ticket is cancelled, the refund timeline begins.

Does the refund timeline depend on the payment method?

No. The refund timeline is the same for all payment methods.

Refunds are processed within 30 calendar days whether you paid by:

• Credit or debit card

• Bank transfer

When exactly does the 30-day refund period start?

The 30 calendar days begin from the date the airline ticket is officially cancelled, or from the date a related request (such as compensation or a service adjustment) is approved and results in a cancellation.

This applies regardless of the reason for cancellation.

Why can refunds take up to 30 days?

Refund processing may involve several steps, including:

• Confirmation of ticket cancellation

• Processing by the airline

• Payment handling by banks or card issuers

Because multiple parties may be involved, refunds are not always immediate.

Will I be notified when my refund is processed?

In most cases:

• You will receive confirmation once the refund has been processed

• The refunded amount will appear on your bank or card statement after your bank or card issuer completes their internal processing

What should I do if I haven’t received my refund after 30 days?

If 30 calendar days have passed since the ticket cancellation and you have not received your refund:

• Check your bank or card statement carefully

• Contact customer support with your booking details for further assistance